Abstract
The unique situational challenges of the COVID-19 pandemic have demanded creative modifications to the delivery of genetic services. Institutions across the country have adapted workflows to continue to provide quality care while minimizing the need for physical visits. As the first epicenter of the pandemic in the country, New York City healthcare workers and residents had to make rapid, unprecedented changes to their way of life. This article describes the workflow adaptations of genetic counselors across various clinical settings at New York Presbyterian/Columbia University Irving Medical Center, the largest provider of genetics care in New York City, during the height of the COVID-19 pandemic. The authors observe how the adaptations impacted clinical care and the genetic counselors. Our lived experience and account can provide guidance for others during the current and future pandemics.
Keywords: genetic counselors; genetic services; lived experience; service delivery models; telemedicine.
【저자키워드】 Telemedicine, genetic counselors, genetic services, service delivery models, lived experience, 【초록키워드】 pandemic, COVID-19 pandemic, Genetic, Telemedicine, healthcare worker, New York City, genetics, Pandemics, clinical care, university, New York, change, Care, Guidance, life, Height, institution, center, clinical setting, Modification, country, physical, observé, unique, impacted, 【제목키워드】 clinics, COVID,