Aims and objectives This study aims to comprehensively assess patient satisfaction with healthcare services in Jammu & Kashmir during the Covid-19 pandemic. Specifically, the goals of the study are to: • Evaluate patient satisfaction levels with medical care received during the pandemic, encompassing various aspects such as communication with healthcare providers, access to services, and overall care quality. • Identify factors influencing patient satisfaction and dissatisfaction with healthcare services, including demographic characteristics, healthcare utilization patterns, and perceptions of healthcare delivery. • Investigate the association between socio-demographic factors and health-related behaviors, such as alcohol and tobacco use, vaccination uptake, and healthcare seeking behaviors, to understand their impact on patient satisfaction and healthcare outcomes. Supplementary Information The online version contains supplementary material available at 10.1186/s12889-024-18986-w.
【저자키워드】 COVID-19, quality of healthcare, Patient satisfaction, Healthcare delivery, Jammu and Kashmir,