The aim of this study was to assess how the healthcare professionals in the Castellón Province (Spain) perceive healthcare quality and management during the first COVID-19 wave. A cross-sectional study was carried out. An online survey on healthcare quality and management during the first COVID-19 wave was sent to healthcare professionals. Almost half of the sample believed that healthcare quality worsened during the first COVID-19 wave (45.3%; n = 173). Heavier workload (m = 4.08 ± 1.011) and patients’ complexity (m = 3.77 ± 1.086) were the factors that most negatively impacted healthcare quality. Health department 3, primary care center, and other doctors assessed human and material resources management as significantly worse ( p < 0.05). Human and material resources management and the healthcare organization negatively affected healthcare quality during the first COVID-19 wave. Significant differences were observed according to departments, services, and professionals.
【저자키워드】 coronavirus, primary care, COVID-19 pandemic, nursing home, hospitals, Nursing, Human resources, medical staff, Healthcare quality, 【초록키워드】 COVID-19, cross-sectional, healthcare professionals, Human, management, healthcare, Spain, resource, Healthcare professional, health department, Factor, professionals, carried, significantly, Significant, impacted, negatively affected, worsened, 【제목키워드】 COVID-19, Quality, Wave, professional, Spanish, Sample,